Refund policy

Return and Refund Policy

Every Event Bound item is made to order — printed specifically for you once you place your order, not pulled from pre-made stock. Because of this, we're unable to accept returns or exchanges for sizing, change of mind, or any reason other than a defect or error on our part.

We strongly encourage checking the size guide on each product page before ordering, since we can't offer exchanges for the wrong size selected at checkout.

Damages, defects, or wrong item

If your order arrives damaged, defective, misprinted, or isn't what you ordered, contact us within 14 days of delivery at support@eventbound.shop with a photo of the issue. We'll evaluate it and make it right with a free reprint or a full refund — no need to ship anything back to us.

Order errors on your end

If you notice an error in your order (wrong size, wrong color) shortly after placing it, contact us immediately at support@eventbound.shop. We may be able to correct it before production begins, but once an item has entered production, it can no longer be changed or canceled.

Refunds

Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund on their end. If more than 15 business days have passed since your refund was approved and you still don't see it, contact us at support@eventbound.shop.

Questions

Reach out any time at support@eventbound.shop — we're happy to help.